Frequently Asked Questions

 

Here are the most frequently asked questions by our clients' test candidates. We hope you find the answers helpful!
FAQs 600px.png1. What is Webassessor?
2. What is a Test Sponsor?
3. How do I create a Webassessor candidate account?
4. How do I schedule an exam in Webassessor?
5. What information do I need to schedule an exam?
6. How can I find the location of a specific testing center?
7. How can I cancel/reschedule an exam?
8. What should I do if the Testing center is closed when I arrive for my exam?
9. How far in advance can I schedule an exam?
10. What is the exam cancellation policy?
11. How do I print a receipt?
12. How do I contact Support?
13. When will I receive my results?
 
1. What is Webassessor?

Webassessor is a SaaS platform that empowers organizations to develop items, test forms and manage candidates and exams in real-time. It offers four different delivery options to meet the diverse needs of Test Sponsors. TOP

 

2. What is a Test Sponsor?

A Test Sponsor is an organization that develops exams to test a candidate’s knowledge of specific roles and/or job functions as it pertains to certification or licensure. TOP

 

3. How do I create a Webassessor candidate account?

Each Kryterion Test Sponsor has its own unique, branded portal through which candidates can enroll, register for or reschedule exams. They can also view their testing schedule and their transcripts.To find the correct portal:

  1. Do an internet search using the name of your “Test Sponsor” and “Webassessor Login.” Example: "Acme Webassessor Login."
  2. Verify that the link is for the Test Sponsor you wish to test with and then Click on the link.
  3. Once there, locate the Create an Account link
    1. If a Create an Account link is not available, it means the Test Sponsor does not allow candidates to create an account directly. In this case, you'll need to go back to the Test Sponsor’s testing/certification page and follow their specific instructions.
  4. Fill in all the requested fields.
  5. Set a Username and Password that you will remember.
  6. Save this page for easy access on future visits.

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4. How do I schedule an exam in Webassessor?

Once you're logged in to your preferred Test Sponsor’s Webassessor portal, navigate to the Exam Catalog or click the Exam Registration link or tab.

  1. Select the Exam you wish to register for.
  2. The exam may be delivered via one or more delivery methods:
    1. Onsite (physical testing center)
    2. Online (remote or online)
  3. Click the Buy Now/Get Now button next to your preferred delivery method.
    1. If the button is not available, please check the exam pre-requisites listed next to the exam to be sure you qualify.
  4. For Onsite delivery, select your preferred Testing Center(s) to preview availability.
  5. For both Onsite and Online, select your preferred testing date and start time.
  6. Accept the Test Sponsor’s custom Agreement.
  7. Pay for your exam through the e-commerce portal.
  8. Exam Confirmation mail will be sent and will include:
    1. The name of your exam.
    2. Test date, start time and location (for Onsite).
    3. Other important exam related information.
    4. Please read the confirmation email carefully and follow all instructions.

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    5. What information do I need to schedule an exam?

    The name of the Test Sponsor who created the exam, a Webassessor Account under that Test Sponsor exam portal, completion of all exam pre-requisites, your credit card or voucher/coupon number, and the name of the exam for which you wish to register. TOP

     

    6. How can I find the location of a specific testing center?

    You can view a listing of exam centers at www.KryterionOnline.com/locate-test-center or during the registration process for an Onsite exam via your Test Sponsor’s Webassessor portal. TOP

     

    7. How can I cancel/reschedule an exam?

    Login to your Account through your Test Sponsor’s Webassessor portal, find the exam which you wish to reschedule or cancel. Click the Reschedule/Cancel link and follow the onscreen instructions. PLEASE NOTE: There may be a fee for reschedules or cancellations within 24 hours of your Online scheduled exam start time or 72 hours before your Onsite scheduled exam time. TOP

     

    8. What should I do if the Testing center is closed when I arrive for my exam?

    First, check your scheduled start time and date.Next confirm you are at the correct entrance of the center for which you scheduled your exam.If you are in the correct location on the correct time and date, then please contact our support team via the Live Chat feature in our Candidate Community Portal. For faster support, you will be asked to provide your Webassessor Login ID and exam details to our support staff. TOP

     

    9. How far in advance can I schedule an exam?

    This will vary based on delivery method, Test Sponsor preferences and and/or testing center schedules. Login to your Test Sponsor’s Webassessor portal and search for the exam and delivery method of choice to check current availability. TOP

     

    10. What is the exam cancellation policy?

    In general, Onsite exams can be cancelled no later than 72 hours prior to the scheduled exam time and Online exams no later than 24 hours prior to the scheduled exam time without incurring a Kryterion fee. However, always refer to you Test Sponsor’s testing or certification website for details on exam cancellation. TOP

     

    11. How do I print a receipt?

    Login to your Account through your Test Sponsor’s Webassessor portal, navigate to the Receipts tab, locate the exam for which you wish to view the receipt and click the Receipt button. Complete any additional fields you wish to have included on your receipt and click the Receipt button. From here, you may save or print your receipt. TOP

     

    12. How do I contact Support?

    You can access self-help tools, articles, videos, support and Live Chat features through our Candidate Community located at www.KryterionOnline.com/Support. TOP

     

    13. When will I receive my results?

    Exam result notification varies by Test Sponsor and exam. Please refer to your Test Sponsor’s testing or certification exam page for additional information. TOP