Over 100 years of combined experience in the testing industry.
William Dorman - Chairman of the Board and CEO
William Dorman is the CEO and Chairman of the Board for Kryterion Incorporated. He was instrumental in founding Kryterion in 2001 and was appointed CEO of Kryterion in early 2010. William has an extensive background in computerized examination delivery. He was previously CEO of Drake Prometric, a computerized testing company (1992-1995). Drake Prometric was sold in 1996 to Sylvan Learning Systems Inc. in a multi-million dollar exchange as reported by the New York Times.
Rob Armstrong - Chief Operating Officer
After 30+ years of marketing, managerial and executive experience in software, internet and SaaS industries, Rob Armstrong is currently serving as COO for Kryterion. Previously he served as the CEO and President of Apex EDI, a leading medical and dental claims clearinghouse that helps doctors get reimbursed by insurance companies.
Prior to Apex, Armstrong spent 15 years in the genealogy software, data and subscription business working for several companies, including The Learning Company, OneGreatFamily and Broderbund. He was Founder and CEO of Genealogy.com, which was sold to A&E Television Networks.
He started his career with a Bachelor of Science in Computer Science from Brigham Young University in Provo, Utah and a dual major MBA in Marketing and Finance from Columbia University in the City of New York. Rob is married, has two children and loves to play golf, ride his bicycle and play computer games.
Leslie Thomas, Ph.D. - Chief STRATEGY AND PRODUCT Officer
Leslie Thomas has more than 20 years' experience in the testing industry. In her role at Kryterion, Leslie and her team work closely with clients to help them make the best decisions for their programs based on her extensive expertise, experience, and practical approach to problem-solving. Leslie finds her inspiration for the industry by helping organizations translate their business goals into a program that provides real value to their stakeholders such as increased public safety, enhanced product adoption, higher customer satisfaction, or lower support costs.
When she is not working, Leslie enjoys taking her spoiled dogs on hikes or you will find her competing in Hunter/Jumper shows with her horse, never a dull moment. Growing up in Erie, Pennsylvania she was subject to cold temperatures and lake effect snow and can now take full advantage of the beautiful year-round weather in Scottsdale, Arizona.
SHAWN BOYLE - DIRECTOR OF SOFTWARE DEVELOPMENT
Shawn Boyle is the Director of Software Development at Kryterion with 22 years of experience in software development, software architecture, management, project management, information security and Operations. With 21 years in the payments and security sectors, Shawn brings a security mindset to Kryterion along with a fresh look at Kryterion's product lineup. He considers himself a Scrum Evangelist. Shawn enjoys applying models that work to an organization and seeing the resulting benefits and efficiencies.
When not at work, Shawn spends as much time as he can outdoors with his family and on the water whenever possible.
William Wilkins - Director, CX/CS Advocate
William Wilkins has over 30 years of experience in software development and IT management, almost 20 years of which has been spent with Kryterion. This has allowed him to experience the full evolution of Kryterion’s products, services, and people. About a decade ago, William joined the Client Services team, eventually rising to lead the department. Given that William’s professional passions all center around the customer experience and helping customers to reach their objectives, he has now taken the lead in Kryterion’s Customer Experience/Customer Success platforms.
When not at work, William can usually be found at home being terrorized by his 2 rambunctious cats or out his yard watching birds and recording data about them. When asked about what he loves most about working at Kryterion his response is, “What we do here changes lives, which is why I am so excited to be part of this organization.”
Merri Jo Ellis - Director, Business Development
Merri Jo Ellis has more than 30 years of experience in sales, training, marketing, and sales management. She has specialized in pharmaceutical, information technology, and manufacturing sales and has 16 years of experience in the certification training and testing industry. She has received 7 Circle Of Excellence awards for top sales attainment, is passionate about empowering clients and has brought a well-rounded perspective to the Kryterion team since 2010. Merri Jo enjoys traveling with her husband and creates glass art & sculptures in her spare time.
Gina McFadden - Director of Customer Support
Gina McFadden manages essential customer-support services for Kryterion, which involves ensuring satisfying experiences for both Kryterion clients and their test candidates. Gina brings a wealth of experience to Kryterion in business operations, previously leading teams and departments in the banking, mortgage and insurance industries. In her short time at Kryterion, Gina has overseen an unprecedented 300-percent increase in staff for the Customer Service Department while ensuring the delivery of over 500,000 exams per year. Gina is an Arizona native with educational ties to the University of Arizona and the University of Phoenix.