Webassessor - Administrator Experience

Real-Time Program Management and Insight

Webassessor allows you to take control of your testing program and creates a secure information rich environment for your Administrators. Through a powerful, highly secure and easy-to-use interface your Administrators can quickly and effectively make updates, access real-time program information, and manage Test Taker activity.

All data collected and transferred in the Administrative module is protected with 128-bit encryption, offering strong protection for your sensitive Program data.

Administrative functionality includes:

Test Taker Management
  • Managing Test Taker Accounts
    Your Administrators can create new Test Taker accounts, as well as edit existing Test Taker accounts. Account data can be manually entered, or imported by the KRYTERION support team. Managing Test Taker account information includes modifying demographic information, changing the account password, sending system emails and changing the secret word. Custom demographic information captured can be used for Test Taker reporting, managing assessment registration eligibility or prerequisite criteria.
     
  • Assessment Registration and Administration
    In the Test Taker module, your Test Takers can self register for assessments. In addition, for situations where you want to closely manage Test Taker registration, your Administrators can perform these tasks for the Test Taker in the Administrative Module. For example, you can require a Test Taker to call your organization’s support desk to register for an assessment.

    In addition, your Administrators can manage the status of your test sessions. For example if a Test Taker accidentally submits an assessment before they have answered all the questions, your administrators can change the status of that session from “complete” back to “in progress”. The test could then be restarted and the Test Taker continues where they left off. In the case of a proctored test, your Administrators can also support the Test Taker by performing tasks such as, emailing test schedules, resending Test Taker Authorization Codes, or rescheduling test sessions.

    Your Administrators also manage the financial details of Test Taker assessment registrations. This functionality includes providing discounts, managing non-credit card transactions, issuing refunds and enabling or disabling assessments.
     
  • Review Results and Score Assessments
    Keep track of how your Test Takers are performing on your assessments using the Results feature. You can view all results for your organization, or select them by Region, keyword, or date completed.

    In addition to having tests scored and results provided immediately upon completion, Administrators can also manually score assessments that include short answer or essay questions, or assessments that have been set to be manually reviewed before providing a score to a Test Taker. The robust Manual Score functionality allows you to hold release of final scores until the completion of a testing window, and include rich essay questions on your assessments.
Assessment Management

To support a multi-authoring environment, you can assign test development accounts to individuals who will need to access your Webassessor assessments. Assessment specific roles include Item Writer and Event Manager. Use these accounts to limit exposure of your Item Banks and test forms.

  • Item Banking Security
    Webassessor's Item Bank security provides you the ability to control access to your Item Banks and manage item security in a multi-author environment. Security is applied to the "Item Writer" role and includes controls for restricting viewing, altering folder structure, editing, and setting permissions for other users.
     
  • Managing Items
    Items are organized and stored in libraries called Item Banks. Item Banks can be broken into multiple levels of Item Folders. To simplify management of Items and Item Banks, Webassessor has a flexible structure; allowing Items, Item Folders and Item Banks to be copied and moved within the Item Bank structure.
     
  • Item Development
    Webassessor includes eight core item types including: Multi-choice, Multi-select, Matching, True/False, Yes/No, Short Answer/Essay, Fill in the Blank and Single Selection.

    Webassessor's HTML Item Editor provides an easy to use interface for creating and editing your items. Standard features such as Spell Check, text formatting, images and video, tables and lists means you can create robust, engaging items. You can even preview your items to confirm proper scoring and view how they appear to Test Takers.
     
  • Item Properties
    Custom psychometric properties allow you to store additional information with your items. These fields can be used for tracking item specific information such as expiration dates, item difficulty and reference materials.
     
  • Item Workflow
    Webassessor's Item Workflow functionality manages an Item through its lifecycle. At each stage in the process an item will have a state. In order to move to another state a workflow action is taken. The KRYTERION best practice Item Workflow process includes: Item Written, Item Edit, Technical Review, Psychometric Review, Completed, Rejected, and Retired. Webassessor also stores the item’s workflow history, tracking the history of an item as it moves through the workflow life cycle. Since all workflow activity is tracked, this information could assist with legal defensibility.
     
  • Change History
    Along with workflow history, Webassessor tracks an item’s change history. This function stores and presents all the changes that occur for an item. This information is presented in an easy to read “Changed from this to that” interface that makes item change history tracking a simple task.
     
  • Test Form Management
    Once items have been created and stored in your Item Bank, you can assemble them on a Test Form to create your assessments. The easy to use Test Form management interface allows you to add items from any Item Bank to build your assessments. When adding items to a Test Form, your Administrator has the ability to add the entire Item Bank, an Item Folder (or multiple folders) and /or specific items within an Item Bank or Item Folder. Items added to a Test Form are linked to the item in the Item Bank. When a change is made to an item in an Item Bank, that change is reflected on all Test Forms in which that item appears.

    Within a Test Form, items can be sorted Test Form topics for delivery and scoring purposes. The flexibility to move and copy items between Test Forms, and within Test Forms and Test Form topics gives you complete control over how your items will appear on an assessment.

    As you retire your Test Forms, you can inactivate your old Test Forms, but continue to report on the historical results data.
     
  • Test Form and Topic Scoring
    Test Form scoring is highly customizable; allowing you to assign an overall score, a topic score or just provide feedback. Your Administrator can also use a scaled score table to manage scoring across equivalent forms. You can also customize how the results appear to your Test Takers, configuring results to be displayed as just an overall pass/fail, or a point/percentage score. This configuration is available at both the Test Form and the topic level.
     
  • Item & Test Form Comments
    If you want to receive real-time feedback on your Items and Test Forms, use the Item & Test Form Commenting functions. This functionality prompts your Test Taker to provide comments on the items or the Test form. The instructions to the Test Taker are configurable by Test Form so you can use this for Beta testing your test, or to capture information from your Test Taker at test completion.
     
  • Product Catalog
    Creating a Product is the last step in making an assessment ready for Test Taker registration. The Product Management tools in Webassessor allow Administrators to set a wide range of rules for assessment registration and delivery.
    • Test Delivery Options
      Set how you’d like an assessment to be delivered – choose from Proctored or Unproctored and if you'd like the assessment to be timed.

      Set where you’d like a proctored assessment to be delivered using the Webassessor Delivery Channels. Choose from our HOST Locations, your private locations, or set geographical restrictions on where your test can be delivered.

      Set custom Assessment Instructions, and a Test Taker Professional Standards or Certification Agreement.
    • Registration Availability
      Define who, when and how you’d like your registrations to be managed.

      Set who can register for an assessment by configuring retake rules and pre-requisites.

      Set when an assessment can be registered for by configuring the registration and delivery availability windows and catalog availability.

      Set how you'd like registrations to be managed by configuring the Test Forms assigned to a Product, and if multiple forms, in which order you'd like Test Takers to be registered for the forms.
    • Testing Network Management

    Clients can use Webassessor to deliver Proctored tests using their own Corporate Testing Centers and their own proctors. Administrators can setup testing centers and proctors and assign proctors and tests to the test sites. Webassessor also allows Administrators to setup Testing Workstations and testing schedules, which will determine when Test Takers can schedule their testing sessions at Corporate Testing Centers.

    Administration Team Management
    • Site Administrator
      The Site Administrator account provides you with all the administrative functionality in Webassessor. This is the highest level of client management and has full access to all functions in your Webassessor system, including managing the system across regions. Functionality unique to this account includes the ability to create all Administrator accounts including other Site Administrator accounts and Regional Administrator accounts.

      Other levels of Administrator Accounts are available for you to assign if necessary. You must assign and have a Site Administrator trained in order to manage your Administrator accounts and run reports.
       
    • Regional Administrator
      The Regional Administrator has management authority over all functions within a region. This is your specific account to manage and support your regions.
       
    • Test Taker Manager
      The Test Taker Manager manages all aspects of Test Taker functionality within a region defined by you.
       
    • Supervisor/Instructor
      The Supervisor/Instructor is an additional level of Test Taker grouping as Test Takers can be assigned to a Supervisor for account, registration and assessment management.
       
    • Event Manager
      The Event Manager manages all aspects of catalog and assessment management including Item Banking, Test Form management and Product Catalog Management. Event managers can also set permissions for Item Writer access to your Item Banks.
       
    • Item Writer
      The Item Writer role has the ability to create questions and move them through the Item Workflow cycle. Item Bank permissions are assigned by administrators.
       
    • Scheduler
      The Scheduler manages all aspects of a Testing Centers schedule including days and hours of operation and workstation availability.
    Integration

    One of the major strengths of Webassessor is its ability to manage multiple, complicated program management tasks within an easy-to-use and secure system. This convergence of technologies provides comprehensive Test Taker account management tools, customizable registration tools and a flexible scheduling system.

    To add an additional level to our 'umbrella concept' technology, clients have worked with our Webassessor Integration Services team to transfer Test Taker account, registration and results data to and from other legacy systems including Learning Management Systems, Student Information Systems and Certification Management Systems.

    Our integration teams works directly with your key stakeholders to ensure that your Integration Solution is designed to make the data transfer process transparent to the Test Taker and your administrators.

    We're confident that our integration solutions will meet your needs and invite you to schedule an initial consultation.

    Robust Real-Time Reporting

    Webassessor's reporting functionality gives you direct access to real-time program information from one central location. Having up-to-date information on your program allows you to make clear-cut program management and marketing decisions. Once you've identified the information you need, you can quickly create customized reports in various levels of detail and quickly distribute to the people who need the information the most.

    These reports can help your organization assess everyday business challenges such as:

    • Test Registrations
      Assess the effectiveness of marketing or communication programs.
    • Test Taker Demographics
      Gain a better understanding of who is taking your exams, when and where.
    • Test Taker Mailing Addresses
      Easily merge addresses for Test Taker communications.
    • Test Volume
      View number of tests taken within specified period of time (e.g., 6 months, 12 months) or by custom fields. This report can also be segmented by geographic region, by instructor, or by using one of your specific fields.
    • Test Taker Performance
      Identify trends in examinee test performance within specified geographic region and/or a specified period of time.
    • Test Taker Survey Comments
      Review Test Taker feedback about your test to proactively address concerns and make program improvements.

    Self-Service Reporting

    The flexibility of Webassessor allows you to run reports that provide the exact information you need for your specific program. You'll benefit by accessing and analyzing data that supports your business initiatives.

    Test/Question metrics:

    • Summary - Average score by test
    • Summary - Average score by topic (competency)
    • Results by question
    • Summary - Test by status (upcoming, in-progress, complete)
    • Number of days since registration
    • Number of days "in-progress"

    Program activity reports:

    • Tests taken by date (summary by month, current calendar year only, number of tests passed/failed and unscored)
    • Number of Test Taker accounts created (by region, by date)
    • Number of tests purchased (dates, region, login ID, payment method, test) and schedule
    • Test results (region, dates)

    Admin reports:

    • Admin reports - Test Location metrics (upcoming tests, in-progress, total launched/taken by test location)
    • Activity by admin account (refunds processed, accounts created)

    Revenue reports:

    • Overall sales
    • Sales by date
    • Sales by test
    • Sales by region
    • Sales by Test Taker
    • Sales by payment method (credit card, PO)
    • Sales by geographic region
    • Refund report
Experience the Difference
Request a Demonstration

How Can We Help You Achieve Your Assessment Goals?

Please send your questions or requests to info@kryteriononline.com. A business development manager will contact you immediately to answer your questions and provide additional information.

If you prefer, you can call our business development department at 602.659.4687. We can schedule an online demo at a convenient time for you and your team.